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Asset Management Administration Guide
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Welcome to CA ITCM Asset Management
Overview and Features
Benefits of Using Asset Management
Architecture
Enterprise Manager
Enterprise Manager Components
Enterprise DSM Explorer Access
Enterprise Engine
Domain Manager
Domain Manager Components
Storage Areas
Engine
Scalability Server
Agent
Types of Agents
Windows Asset Management Agents
Linux/UNIX Agents
Docked Device Proxy Agents for Palm and Windows CE Devices
How to Start the Asset Management Agent
Agent Working Directory
DSM Explorer
Asset Management Objects in the DSM Explorer
Asset Management Security Objects Classes
Common Application Framework (CAF)
CA Message Queuing (CAM)
Comstore.xml
Implementation
Selection of Servers
Selection Criteria
Impact on Network Performance
Engines
Agents
Storage Areas
Practical Considerations before Installation
Planning the Installation
Selecting the Best Possible Main Site
Number of Scalability Servers
Computers Per Scalability Server
Scalability Servers Per Site
Files Per Directory
Licensing on Servers
Scenario
Configuring Asset Management
Grouping Assets
Polite Scan
Configure Polite Scan After Installation
Custom Software Signatures
How to Create Custom Software Signatures
Create a Product
Create a Release
Create a Patch
Create a Suite
Create a Suite Component
Organize Products by Categories
Add Product Components
Enable or Disable Scan for a Definition
Intellisigs
Intellisigs—Software Detection through Scripts
Intellisig—An Overview
What is an Intellisig?
Discovering Software Using Intellisigs
Verify the Execution of Content Download Job
View Intellisig Definitions
Enable or Disable the Scan of an Intellisig Definition
Configure the Collect Task for Software Inventory
View Discovered Software
Moving Intellisigs Between Managers
Export Intellisigs
Import Intellisigs
Import Intellisigs to a Manager not connected to the Internet
Creating Custom Intellisigs
Plan your Intellisig
Intellisig Design Considerations
Name a Product
Name a Release
Name an Instance of a Release
Name a Patch
Name an Instance of a Patch
Sample Intellisigs and the Folder Structure
Analyze the Software Identification Information
Write your Intellisig
Write the Metadata File
Write the Script
Write Scripts that Detect Multiple Products
Write Help for the Custom Intellisig
Initialization
Trace and Report Errors
Create the Output File
Search for Items
Detect Files and Directories
Read the Registry
Read the Environment
Read Configuration Files
Run Programs
Read the list of Installed Programs
Detect Running Programs
Create the Output
Create a Product
Create a Release
Create a Patch
Create an Instance
Close the Output File
Test the Intellisig
Release the Intellisig
Intellisig Triggers
Trigger Criteria Types
Logical Hierarchy of Triggers
Excluded Directories
XML Format
File Criteria
Registry Criteria
Package Criteria
Service Criteria
SysInfo Criteria
Trigger Parameter when an Intellisig is Launched
Modifying a Custom Intellisig
Export Intellisigs
Modify a Custom Intellisig
Import Intellisigs
Reconciling Intellisig Data with other CA Products
Synchronize Intellisig Definitions with a Remote Database
Replicating Intellisigs
(Optional) Modify Replication Settings for Intellisig Definitions
Considerations for Using Intellisigs in an Enterprise Manager Setup
DMScript Extensions
Creating Software Definitions and Detection Records
Hierarchy of Intellisig Objects
Fixed and Variable Parameters
Supported Architectures
Error Codes and Optional Properties
Additional Information on Intellisigs
Certificate used for Integrity Checking of Intellisigs
Detect Software on a 64-bit OS Using Both 32-bit and 64-bit Registry
Set Default Timeout for Intellisigs
intellisigcmd - Command Line Tool
intellisigcmd export—Export Intellisigs
intellisigcmd import—Import Intellisigs
intellisigcmd genuuid—Generate UUIDs
Virtual Application Images
Streaming Applications with VMware ThinApp
Detection of ThinApp Packages in Non-Domain Environments
Discovery Strategies
Signature Scanning for Virtual Applications
Scanning ThinApp Patches and Upgrades
Discovery of Unknown Virtual Application Images
Heuristic Scanning for Virtual Applications
Content Utility
Run the Content Utility
Configure the Content Utility
Content Utility Log Files
Collection Modules
Inventory Detection Modules
Configure Inventory Detection Module
View or Modify Inventory Detection Modules
Inventory Template Modules
Configure User Template Inventory
Create New Template
Create New Template: General Tab
Create New Template: Advanced Tab
Create Template Dialog
Template Editor Dialog
Create New Attribute Dialog
View or Modify Existing Inventory Templates
Configure a Template for an Asset
Device Compliance Scanner (DCS)
Checklists Bundled with This Release
How Checklists Are Distributed
Basic Host Identity Certificate for Signing the Compressed Checklists
Redistribute the Checklists When the Certificate Changes
How DCS Works
Collection of Result Files from the Agent Computer
Configure the Scanner
Modify Windows Firewall Settings
Configure the Collection of Test Result Files
Modify the Result File Location
Configure Hardware Inventory Collect Tasks to Collect DCS Inventory
(Optional) Create Inventory Detection Modules for SCAP Inventory
Additional SCAP Data Streams
How to Configure Additional SCAP Data Streams
Copy the SCAP Data Stream to the Domain Manager
Export the SCAP Configuration
Import an SCAP Configuration
Working with the Scanned Results
Results Reported by the Scanner
View Scan Results
Queries and Reports
Predefined Report Templates
DCS Log Files
File Collection
Access the File Collection Folder in the DSM Explorer
View Files Configured for Backup
Configure a File for Backup
Add new file collection definition
Modify the File Collection Definition
View Configuration File Backup Versions and Push-back
How Configuration File Backups Are Managed
Define an Event Policy
Collect Tasks
Access the Collect Tasks Folder in the DSM Explorer
Engine Collect Task
Hardware Inventory
How the Asset Management Agent Collects Hardware Inventory
Create, Configure, and Schedule Hardware Inventory Collect Task
Computer Inventory
Collecting Delta Values
Recollect Inventory
View Hardware Inventory Information
Software Discovery
How the Asset Management Agent Collects Software Inventory
Create, Configure, and Schedule Software Discovery Collect Task
Export Discovered Software Information
View the Discovered Software
Collecting Unknown Software
Register Unknown Applications
Collecting Agent Inventory Dates
Delete Heuristic Software Definitions and Discovered Inventory
File Scan
Create, Configure, and Schedule a File Scan
File Explorer
Template Inventory
Create, Configure, and Schedule Template Inventory
Software Usage
Enable Usage Monitoring
Software Usage Components
Full Utilization Data
Offline Utilization
Online Utilization
Import Online Utilization Data into the Database
Queuing
Detecting Inactivity
Auditing
Time-stamp Synchronizing
View Utilization Information
How to Mark Time Intervals on X-axis of Graph View
Software Usage Limitations
Network Time
Software Usage Server
Access Levels for Software Usage and License
Assign Access Levels to an Asset
How Licensing Information Is Shared Across the Enterprise
Create, Configure, and Schedule a Software Usage Collect Task
View Software Usage Information
Virtual Host Inventory
How to Create Virtual Host Inventory Collect Tasks
Configure Remote Inventory Collection
Add Virtualization Servers
Viewing Remote Agents and Virtual Hosts
View All Remote Agents
View All Virtual Hosts
Related Computers/Related Host Computers View
Link Existing Collect Tasks
Unlink a Collect Task from an Asset
Check the Status of a Collect Task
Disable a Collect Task
Delete a Collect Task
Configuring the Collect Task to Control Content Distribution
Configure Engine Collect Task to Exclude Automatic Distribution
On-Demand Content Distribution
Platform Virtualization
Remote Virtualization Inventory (RVI)
Collecting Virtual Hosts Inventory from Virtualization Servers
Deploy AM Remote Agent
Download the RVI Inventory Collection DLL
View AM Remote Agents and Virtual Hosts
Configure Virtual Host Inventory Collect Task
Limit the Virtual Hosts to be Inventoried
View Related Computers or Related Host Computers
Configuration Policies
Asset Management (Agent) Policy Group
Asset Management (Administration Console) Policy Group
Queries and Reports
Waking Virtual Machines (Virtual WOL)
Virtual Environment Scenario
How CA ITCM Wakes a Virtual Machine
Verify Prerequisites
Enable or Disable Virtual WOL for Computers or Groups
View Virtual WOL Status of Computers
View Virtual Machines that are Powered Off
Wake a Virtual Machine Using the CLI
Wake a Virtual Machine Using DSM Explorer
GreenIT Remediation
Implementing GreenIT Remediation
Verify Prerequisites
Configure Automatic Powersave on Computers
Define a Centrally Administered Power Scheme on Microsoft Windows
Inventory Updates for GreenIT Remediation
Impact of GreenIT Remediation on Software Delivery
Customizing Asset Management
Management Information Format (.MIF) Files
Usage of MIF Files in Asset Management
How MIF files Are used in Template Inventory
How MIF Files Are Used in External Asset Recognition
Create External Asset Definition
Jobs
Asset Jobs
Access the Asset Jobs Folder in the DSM Explorer
Job Types
Message Job
Command Job
Synchronization Job
External Utility Job
Script Job
Secure Configuration Files Job
Change Job Execution Order
Scheduling Jobs
Reinitializing Job
View Job Status
Enable or Disable Jobs
Queries
Create a New Query
Query Designer
Run a Query
Preview a Query
Save a Query Result
Delete a Query
Import or Export Query Definition
Policies
Policy Definition
Create a Query Based Policy
Create an Event Based Policy
Adding Actions to the Policy
Policy Evaluation
Predefined Policies
Policy Severity
Event Log
Example: Handle Duplicate Network Addresses
Example: Track Installation and Uninstallation of Applications on the Agent Computers
Integration with CA Service Desk Manager
Configure Integration to Service Desk
Configure Service Desk Integration for a Policy
Create a Service Desk Ticket
Create Service Desk Ticket for a Failed Job
Duplicate Ticketing Policy
Enable or Disable a Policy
Delete a Policy
Asset Collector
Prerequisites
How the Asset Collector Works
Inventory File Types
Differencing
Origin and Trust Level
Schema Changes for Origin and Trust Level
Reconciliation
Host Keys
User URIs
Asset Collector Configuration
Configure the Asset Collector
Configuration Scenario
Configure the Asset Collector for a Typical Environment
Tenancy Collection
Enable the Database for Tenancy Collection
Configure Tenancy Collection
Rules for Processing Inventory Files
Configure Rules for Processing Inventory Files
Map Origin to Trust Level
Configure Tenant Number
Reject Inventory Files Having a Future Collect Time
Configure Post-Processing Actions
Configure Asset Collector MDB Audits
Configure Asset Collector Auditing
Configure Asset Collector Auditing Events
Asset Collector Collection Audit Table
Audit Table Management
Security
Protect the Collection Folders
Digitally Signed Inventory Files
How the Digitally Signed Inventory Files Are Verified
cacertutil create—Create a Certificate
cacertutil import—Import a Certificate
cacertutil import—Import the Public Key
invSign—Sign, Verify, or Unsign an Inventory File
Viewing the Origin and Trust Level
Origin and Trust Level of an Asset
Origin and Trust Level of the Hardware Inventory
Origin and Trust Level of the Software Inventory
Origin and Trust Level of a User
Query Designer Dialog
Creating the Inventory File
Inventory File Format
General Section
Hardware Section
General Inventory Groups and Attributes
User Defined Group
Types and Subtypes
Add New Groups
Software Section
Sample XIU File
Restrictions and Limitations
Agent Bridge
UUID Generator for Agent Bridge
Limitations
Known Issues
Agent Registration
Migration Notes
AM Agent Bridge
Supported Operating Environments and Asset Management Agents
Local and Domain Users
Configuration
Event Messages for AM Agent Bridge
How to Collect Legacy Data
Inventory Detection Modules
Using Existing Inventory Modules
Creating Inventory Modules
Offline Metering
SD Agent Bridge
Integrating Intel AMT with CA ITCM
Configure the Intel AMT Asset
Run caprovision.exe
Validate the Intel AMT Asset Configuration
Intel AMT Status
View the Status of an Intel AMT Asset
Browse an Intel AMT Asset
Put an Intel AMT Asset in Quarantine
Use AMT Command Policy Action
Virtual Hosts
Supported Virtualization Server Platforms
Content Update from the CA Website
Solaris SPARC
Information Collected for Each System Controller
Installation
Prerequisites for Accessing the M3000/M4000/M5000/M8000/M9000 eXtended System Control Facility
Add an XSCF User Account
Create a Password for an XSCF User
Assign Privileges to an XSCF User
Enable SSH
Reboot the XSCF
Generate a Host Public Key for the SSH Service
Install an SSH User Public Key
Prerequisites for Accessing the E4800/4900/6800/6900 System Controller
Enable Remote Access to the System Controller
Enable SSH
Reboot the System Controller
Validate All Modifications
Prerequisites for Accessing the E10K/12K/15K System Controller
Accessing the System Controller
Test the Virtual Host Inventory Manually
HP-UX
HP Integrity Virtual Machines
Installation
Prerequisites for Accessing the Integrity VM Host (BAR)
Accessing the Integrity VM Host
Configuration
Test the Virtual Host Inventory Manually
HP nPartitions and Virtual Partitions
Information Collected for HP Chassis and nPartitions
Relationship Between nPar and vPar Systems
Displaying the nPar and vPar Relationship in the DSM Explorer GUI
Installation
Test the Chassis Inventory Module Manually
Test the nPar Inventory Module Manually
AIX
Information Collected for Each IBM Server
Installation
IBM Hardware Management Console (HMC) Configuration Script
Prerequisites
Linux and UNIX Agent Configuration
Uninstallation
Windows Agent Configuration
Uninstallation
Test the Virtual Host Inventory Manually
VMware ESX
Collection of Inventory from VMware ESX Servers
Information Collected for VMware ESX Servers
VMware ESX Security and Authentication
Configuration
Installation
Test the Virtual Host Inventory Manually
Viewing Virtual Host Inventory
Relationships Between a Virtual Host and Guests
Creation of the Relationship Between a Virtual Host and Its Guests
How the AM Remote Agent Is Displayed in the Computer Properties Dialog
Configuring Plink on a Windows Remote Agent Host
Non Resident Inventory
Requirements
Launching NRI Elective Inventory
Launch NRI from Linux or UNIX Computer
NRI Agent Packages
Reported Information
Update the Signature Database
Limit the Number of Primer Scripts
Customizing the Web Page
Configuring the NRI Web Service
Non Resident Inventory Policy Group
Running the NRI Agent from a Login Script
The NRI Agent
Command Line
Script File
Script File: Inventory Section
Script File: Software Section
The NRI Primer
Script File
Script File: General Section
Script File: Advanced Section
Script File: Platforms Section
Script File: Download Primer <Platform> Section
Script File: Download <Platform> Section
Compressing and Uncompressing Files for Download
Configure the Additional Inventory Modules for the NRI Agent
Prerequisites
Create the Template Inventory Collection Module
Create a Template File for the NRI Agent
Create an INI File
Create a .wlscr Script File
Copy the Files to the Appropriate Folder
Restart the Tomcat Service
Access the NRI Web Page
Run the New Module
Create the Additional Inventory Collection Module
Create an INI file
Creation of the .wlscr File
Configure the Localized .wlscr Files
DSM Reporter
Features
Start the DSM Reporter
Specify Reporter Preferences
Working with the Reporter
Create New Report Template
Run a Report
Export Report Templates
Import Report Templates
Schedule a Report
Exporting SQL Scripts
Report Output Options
Viewing Results in the GUI
Preview and Print Results
Exporting Results
CA Asset Converter for Microsoft SCCM
Create a CA Asset Converter for Microsoft SCCM Engine Task
Task Properties
Description
Configure the SCCM Server Option
Configure the Collect Options
Configure the Delivery Location
Scheduling
Task Management
Run a Task
Task Status
SCCM Converted Data in the CA MDB
Diagnostics and Tracing
Command Line Utility am_sms_ex.exe
Using the System Engine
Create an Engine Instance
Configure Engine
Engine Log
Stop and Start the Engine
Job Performance
Predefined Engine Tasks
Engine Tasks
Replication Job
Diagnostics and Troubleshooting
Log File Collection Tool dsminfo
Troubleshooting the Errors Reported
AM Manager Crashes When MDB Goes Down
Duplicate Entries Created by Asset Collector
No Error Occurred But Error Event Logged
The Inventory Attribute Hostname Shows Incorrect Values for Citrix XenServer Virtual Machines
No New Host UUID for Microsoft Hyper-V Clone
Performance Inventory is not Available on Kubuntu and Debian
Asset Management does not Collect Inventory Data on VM of Citrix XenServer
vDisk Record Is Not Found in the DSM Explorer
Processor Throttle Displays a Different Value in CA ITCM
Citrix XenServer Guest Virtual Machines Are not Shown in Virtualization Inventory
Tenant ID Not Updated When an Asset Moves to New Tenant
Content Download Fails
Software Job History Behavior after the Uninstall Job
Erratic Communication Between CAM Servers
File Transfer Time Out
Unable to Deploy Asset Management Agent to Windows XP SP2 Computers
Existing Query on a Recreated Group Fails
Software Contents Download Job Fails
Missing Proxy Server Details
Unknown error occurred attempting evmUpdate1_0 .RC:-6
Unicenter Patch Management Installation
No VM Host or System Controller Displayed in the DSM Explorer
No Related Computers Displayed for the Virtual Host
Lack of Discovered Software
Number of Processors Reported in Dual-Core HP-UX Computers
Number of Processors Reported in SUN E4800/4900/6800/6900 System Controller
Installed and Displayed Versions of amVMAgent Are Not the Same
The Platform Is Displayed as "Unclassified" in the Overview Page
No Relationship Between a Virtual Host and Its Guests
An Inventory File Has an Error Tag
Load Distribution
Finding Errors
Limits to How Many Inventory Files the Asset Collector Can Process
Trust Level and Origin Fields Do Not Appear in the DSM Explorer
Trust and Origin Fields in the DSM Explorer Do Not Appear When I Connect to Another Domain
Backup
Asset Collection from Floppy Drives
Collect from Network Drives
Unprocessed Files
Many Errors in the Application Event Log
SCCM Converter Engine Task Fails
Missing Inventory Information
How Do I Know Agent Bridge Is Running?
Cannot Register My Legacy Agent
USD Agent Overwritten by UAM Agent on My PDA
Why Do I Get Duplicate Agent Names?
How Can I Display the Agent Bridge Log Files?
Unable to Locate Log File
Only One Hardware Module Is Executed
Missing Solaris Non-Global Zones, Resource Pools, and Processor Sets Inventory
Script Compilation Errors in an Intellisig
Intellisig fails to Execute even when Collect Task Runs Successfully
Check Execution of Intellisgs
Execution of Intellisigs on Target Computers Times Out
Review of Intellisig Scripts that Run on Agents
Export of Intellisig Definitions by the Domain Manager
Modification of Engine-Managed Policy Parameter does not Change its Behavior
Replicated Intellisig Definition does not Replicate after Manual Deletion
Management Information Format (MIF) Files Reference
Lexical Conventions
Comments
Keywords
Data Types
Counter
Gauge
String
Date
Constants
Literals
Block Scope
Language Statement
Common Statements
Name Statement
Description Statement
ID Statement
Component Definition
Path Definition
Enum Definition
Group Definition
Class Statement
Key Statement
Attribute Definition
Type Statement
Access Statement
Storage Statement
Value Statement
Populating Tables
ComponentID Group
.MIF File Example
Asset Management Compressed Text File
Inventory Matrix
List of Inventory Items Reported
Inventory File Properties
Status (Group)
Status/Input Files (Table)
Status/Output Files (Table)
General (Group)
General/Identity (Optional Group)
Target (Group)
Target/Facts (Optional Table)
Set Values (Table)
Rule Results/<rule id> (Group)
Rule Results/<rule id>/Idents (Optional Table)
Scores (Table)
Platform Names and IDs
SCAP Configuration Parameters
CA Asset Converter for Microsoft SCCM Inventory Mapping
Mapping of Microsoft SCCM Hardware Asset Inventory to CA ITCM Asset Management Hardware Inventory
Mapping of Microsoft SCCM Hardware Asset Inventory to CA ITCM Asset Management Hardware Inventory
Implementation of SCAP Standards
SCAP
CVE
CCE
CPE
CVSS
XCCDF
OVAL
Glossary
application
application virtualization
centrally managed environment
centrally managed host environment
Common Configuration Enumeration (CCE)
Common Platform Enumeration (CPE)
Common Vulnerabilities and Exposures (CVE)
Common Vulnerability Scoring System (CVSS)
configuration view
connectors
desktop recompose
desktop refresh
eXtensible Configuration Checklist Description Format (XCCDF)
Federal Information Processing Standard (FIPS)
FIPS-certified cryptography module
FIPS-Compliant Cryptography
FIPS-only
FIPS-preferred
golden template
guest
guest operating system
health monitoring
host
host cluster
host operating system
hosted virtual environment
hypervisor
instance software state database
linked clones
location awareness
master target device
master vDisk
MITRE
National Institute of Standards and Technology (NIST)
native virtual environment
non-linked clones
nonpersistent clones
nonpersistent linked clone virtual desktop
offline patching
Offline RAC
Open Vulnerability and Assessment Language (OVAL)
Ovaldi
package format
package type
partition
partitioned virtual environment
persistent clones
persistent linked clone virtual desktop
persistent non-linked clone virtual desktop
platform virtualization
provisioned application
regular application
Replication
sandbox
scalability server
SCAP data stream
schema map
Security Content Automation Protocol (SCAP)
software signature
software type
staged virtual application image
stand-alone environment
standalone virtual application
streamed virtual application
streamed virtual application image
vDisk
virtual application (VA)
virtual application image
virtual application image definition
virtual application package (VAP)
virtual application staging package
virtual application standalone package
virtual application streaming package
virtual disk
virtual image
virtual machine (VM)
virtual patch
virtual release
XCCDF profile