Diagnostics and Troubleshooting › Troubleshooting the Errors Reported

Troubleshooting the Errors Reported

Following are some of the ways to resolve the errors reported by the scan:

• In the DSM Explorer, navigate to Computer Name, Inventory, SCAP, Checklist Name, Status. The Status attribute in the right pane displays the reason why the scan resulted in an error. This attribute can reveal errors such as, benchmark not being applicable to the operating environment, errors in XCCDF file, or OVAL file.
• You can investigate the rule errors by examining the output from the OVAL interpreter, which contains the results of each OVAL definition used by the checklist. To investigate the rule errors, do one of the following:
  • View the MachineName-fdcc-checklistname-oval-ovaldi-stdout.txt file under the agent working directory\SCAP_Result_Files directory.
  • View the MachineName-fdcc-checklistname-oval-ovaldi-stdout.txt file under the ITCM_installpath\SCAP_Result_Files\checklistname\version_number directory on the domain manager if you have configured the collection of OVAL test result files.
• You can set the trace level to detail using the following command and investigate the Asset Management log files for any errors generated by the scan:

  cftrace -c set -f UAM -l DETAIL
  

  Check the log files generated by the scanner for more details.

AM Manager Crashes When MDB Goes Down

The AM manager can crash if the database or database listener is not active.

Duplicate Entries Created by Asset Collector

Symptom:

When I reload the same asset with a different MAC address, the Asset Collector creates duplicate entries for agents. The same behavior applies to the NRI assets.

Solution:

Duplicates entries are created because data is processed based on external_host_key and host_uuid. A new verification has been provided for the serial number to help ensure that duplicate entries are not created.

Do the following:

Run the following command to create the parameter and set the parameter value to 1:

ccnfcmda -cmd setparametervalue -ps /itrm/manager/engine -pn AssetMatchOnUniqueSerialNumber -v  1

This change allows a unique search for the serial number, in addition to the existing search for the hostuuid (hostname and MAC).

No Error Occurred But Error Event Logged

Symptom:

Create and and register OSIM images work successfully, but sdmpcworker logs event "File not found".

Solution:

You may ignore this log entry: The Microsoft loader tries to load fonts even when they are not required. The Microsoft loader then works without this font file, but the boot server logs the attempt to read the file with tftp.

The Inventory Attribute Hostname Shows Incorrect Values for Citrix XenServer Virtual Machines

Symptom:

When I collect the virtualization inventory for a Citrix XenServer platform using RVI Agent plug-in, the inventory attribute hostname under the node Virtualization, Citrix XenServer Virtual Machines shows incorrect values for some of the guest Virtual Machines.

Solution:

This problem happens if reverse IP lookup in the DNS table returns an incorrect hostname value or no value at all. To get the correct inventory data, ensure that IP and Hostnames are updated correctly in the DNS Server.