Diagnostics and Troubleshooting › Why Do I Get Duplicate Agent Names?

Why Do I Get Duplicate Agent Names?

Symptom:

I registered a Unicenter Asset Management 3.2 agent first, then immediately registered a Unicenter Software Delivery 4.0 agent. After a few minutes I saw two agents displayed in the DSM Explorer with the same name, one for Unicenter Asset Management and one for Unicenter Software Delivery.

Solution:

With the UUID generator enabled, the Unicenter Asset Management agent has generated a host UUID via Agent Bridge, but the Unicenter Software Delivery agent has received a host UUID from the agent computer itself. If both agents are registered within a very short time frame, then there is the possibility that duplicate agent names would be generated, one for Unicenter Asset Management and one for Unicenter Software Delivery.

In this situation, you have to manually remove the Unicenter Asset Management agent by deleting it from DSM Explorer. To avoid this problem from happening again, follow these registration rules:

To register legacy agents, some of which may not report their own UUIDs

• If both the Unicenter Asset Management and Unicenter Software Delivery agents do not report host UUIDs, then you can register the Unicenter Asset Management and Unicenter Software Delivery agents in any order. However, you need to give time between the registrations of the two agents, typically, at least five (5) minutes apart.
• If the Unicenter Asset Management agent does not report a host UUID but the Unicenter Software Delivery agent does, then you should always register the Unicenter Software Delivery agent first. Then after five (5) minutes register the Unicenter Asset Management agent.
• If the Unicenter Software Delivery agent does not report a host UUID but the Unicenter Asset Management agent does, then you should always register the Unicenter Asset Management agent first. Then after five (5) minutes register the Unicenter Software Delivery agent.

In general, the majority of Unicenter Asset Management 4.0 agents and Unicenter Software Delivery 4.0 agents report host UUIDs when registering with the server.