Symptom:
I have a PDA device with a USD 4.0 agent installed and pointed to Agent Bridge. It was registered successfully with Unicenter DSM. Later on, I installed a UAM 4.0 agent to the device as well, pointed it to the same Agent Bridge, and registered it. However, my USD agent then got overwritten by my UAM agent with a different name. What happened to my USD agent?
Solution:
Existing UAM and USD 4.0 PDA device agents have the ability to be given a specific agent name during the installation of the UAM and USD PDA device agent software. This name is used for the registration of the PDA device. If the UAM agent is given a name that differs from the USD name, then this causes the UAM and USD PDA agents to overwrite each other with their own names during the registration process.
To solve the problem, both UAM and USD agents must be given the same name during the installation of the agent software on the device, so that both UAM and USD agents share the same agent name in the Unicenter DSM system.
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