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Troubleshooting CA ARCserve Central Host-Based VM Backup

This section provides troubleshooting information to help you identify and resolve problems that you can encounter when using CA ARCserve Central Host-Based VM Backup.

This section contains the following topics:

Cannot Connect to Specified Server Messages Appear when Attempting to Add Nodes

Blank Webpages Appear or Javascript Errors Occur

Web Pages Do Not Load Properly When Logging in to CA ARCserve D2D Nodes

How to Troubleshoot Page Loading Problems

Garbage Characters Appear in Browser Windows When Accessing CA ARCserve Central Applications

Access Denied Errors Occur when Updating Nodes

Certificate Error Appears When You Log In to the Application

Backups Fail with Snapshot Creation Errors

Recover VM Operations Fail with Unknown Errors

Backup and Recovery Operations Using the hotadd Transport Mode Cannot Mount Disks

Recovery Operations Fail When Recovering Data Using the HOTADD or SAN Transport Mode

Operating System Not Found Errors Occur

MAC Address Changes are Not Retained After VM Recovery

CA ARCserve D2D Web Service Fails on CA ARCserve D2D Nodes

CA ARCserve Central Host-Based VM Backup Cannot Communicate with the CA ARCserve D2D Web Service on Remote Nodes

The CA ARCserve D2D Web Service Runs Slowly

Changed Block Tracking Failures

Backups Fail Due to ESXi License

Backup Fails Because VM Has Snapshots

Backups Fail and Event 1530 is Logged in the Event Log on the Backup Proxy System

Backups Complete Using the NBD Transport Mode When the hotadd Transport Mode was Specified

Incremental Backup Jobs Process as Verify Backup Jobs

Backup Jobs Fail Because the Blocks Cannot Be Identified

Cannot Open VMDK File

Nodes Do Not Appear on the Node Screen After Changing the Name of the Node

Multiple Connections Error Occurs When Saving or Assigning a Policy to a CA ARCserve D2D Server

Virtual Machine Backups Fail Because the ESX Server is Not Accessible

Add New Tab Link Not Launching Properly for Internet Explorer 8, 9, and Chrome

Add New Tab Link, RSS Feeds, and Social Networking Feedback Not Launching Properly on Internet Explorer 8 and 9

Cannot Specify an Asterisk or Underscore as a Wildcard in Filter Fields Using Japanese Keyboards

Recovering a Virtual Machine Uses a Different Transport Mode Than Specified