This section provides troubleshooting information to help you identify and resolve problems that you can encounter when using CA ARCserve Central Host-Based VM Backup.
This section contains the following topics:
Cannot Connect to Specified Server Messages Appear when Attempting to Add Nodes
Blank Webpages Appear or Javascript Errors Occur
Web Pages Do Not Load Properly When Logging in to CA ARCserve D2D Nodes
How to Troubleshoot Page Loading Problems
Garbage Characters Appear in Browser Windows When Accessing CA ARCserve Central Applications
Access Denied Errors Occur when Updating Nodes
Certificate Error Appears When You Log In to the Application
Backups Fail with Snapshot Creation Errors
Recover VM Operations Fail with Unknown Errors
Backup and Recovery Operations Using the hotadd Transport Mode Cannot Mount Disks
Recovery Operations Fail When Recovering Data Using the HOTADD or SAN Transport Mode
Operating System Not Found Errors Occur
MAC Address Changes are Not Retained After VM Recovery
CA ARCserve D2D Web Service Fails on CA ARCserve D2D Nodes
The CA ARCserve D2D Web Service Runs Slowly
Changed Block Tracking Failures
Backups Fail Due to ESXi License
Backup Fails Because VM Has Snapshots
Backups Fail and Event 1530 is Logged in the Event Log on the Backup Proxy System
Backups Complete Using the NBD Transport Mode When the hotadd Transport Mode was Specified
Incremental Backup Jobs Process as Verify Backup Jobs
Backup Jobs Fail Because the Blocks Cannot Be Identified
Nodes Do Not Appear on the Node Screen After Changing the Name of the Node
Multiple Connections Error Occurs When Saving or Assigning a Policy to a CA ARCserve D2D Server
Virtual Machine Backups Fail Because the ESX Server is Not Accessible
Add New Tab Link Not Launching Properly for Internet Explorer 8, 9, and Chrome
Cannot Specify an Asterisk or Underscore as a Wildcard in Filter Fields Using Japanese Keyboards
Recovering a Virtual Machine Uses a Different Transport Mode Than Specified
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