Troubleshooting CA ARCserve Central Host-Based VM Backup › Backups Fail and Event 1530 is Logged in the Event Log on the Backup Proxy System

Backups Fail and Event 1530 is Logged in the Event Log on the Backup Proxy System

Valid on Windows Platforms.

Symptom:

CA ARCserve Central Host-Based VM Backup jobs fail. Event 1530 is logged in the Application Event log on the backup proxy system.

Environment/Steps to Reproduce:

• Microsoft SQL Server or Microsoft Exchange Server is installed on the virtual machine.
• The user logs in to or is already logged in to the CA ARCserve Central Host-Based VM Backup proxy server using the Administrator account or an account that is a member of the Administrators group.
• After the backup job starts, the user logs out of the proxy server.
• The backup job fails. Event 1530 is logged in the Application Event log.

  Warning ... Microsoft-Windows-User Profiles Service 1530 None Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
  

Cause:

Windows Server 2008 contains a User Profile Service that unloads user profiles when users log out of the computer. As a result, COM objects may not be created, which prevents Host-Based VM Backup from calling its COM modules.

Solution:

To prevent backup jobs from failing, complete the following steps:

Note: For this solution to work, all the symptoms listed above must be present.

1. Log in to the Host-Based VM Backup proxy server using the Administrator account or an account that is a member of the Administrators group.
2. Start the Local Group Policy Editor by typing gpedit.msc in the Run dialog.
3. From the Local Group Policy Editor, expand Computer Configuration, Administrative Templates, System, and User Profiles.
4. From the User Profile directory, double-click Do not forcefully unload the user registry at user logoff to open the Do not forcefully unload the user registry at user logoff dialog.
5. From the Do not forcefully unload the user registry at user logoff dialog, click Enabled and then click OK.

   Note: The value DisableForceUnload is now added to the Registry.

6. Restart the Host-Based VM Backup server.