Troubleshooting CA ARCserve Central Host-Based VM Backup › Multiple Connections Error Occurs When Saving or Assigning a Policy to a CA ARCserve D2D Server

Multiple Connections Error Occurs When Saving or Assigning a Policy to a CA ARCserve D2D Server

Valid on all Windows platforms.

Symptom:

When you try to save or assign a policy to a CA ARCserve D2D server, the following error message appears:

Validate backup destination failed. Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.

Solution:

If the preceding message appears when you try to save or assign a policy to a CA ARCserve D2D server, the following corrective actions can help you solve the problem:

• Specify the User Name field with "machine (or domain) name\username".
• Go to the remote server where the shared folder is hosted and delete all sessions from the CA ARCserve Central Applications Server or CA ARCserve D2D Server. Do one of the following to delete the sessions:
  • Run the following command line:

    net session \\machinename /delete
    

  • Go to the following directory to disconnect the session:

    Compmgmt.msc > System Tools > Shared Folders > Sessions > Disconnect session
    

• Confirm that you are using the same user name to access the remote shared folder.
• Save and deploy the policy again.