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Troubleshooting CA ARCserve Central Host-Based VM Backup › Garbage Characters Appear in Browser Windows When Accessing CA ARCserve Central Applications

Garbage Characters Appear in Browser Windows When Accessing CA ARCserve Central Applications

Valid on all Windows operating systems. All browsers affected.

Symptom:

When you log in to CA ARCserve Central Applications, garbage characters appear in the content area of your browser window.

Solution:

This problem occurs when you install CA ARCserve Central Applications using HTTPS communication and then try to access CA ARCserve Central Applications using HTTP communication. The underlying CA ARCserve Central Applications web services component does not support the capability to convert HTTP URLs to HTTPS URLs. As a result, garbage characters appear in your browser window. For example:

Garbage characters appear in browser windows.

To correct this problem, access CA ARCserve Central Applications using HTTPS when you install or configure the applications to communicate using HTTPS.