Troubleshooting CA ARCserve Central Host-Based VM Backup › Add New Tab Link Not Launching Properly for Internet Explorer 8, 9, and Chrome

Add New Tab Link Not Launching Properly for Internet Explorer 8, 9, and Chrome

Valid on Windows

Symptom:

When I add a new tab link to the Navigation bar specifying an HTTPS URL, the following error messages appear when I click the new tab:

• Internet Explorer 8 and 9:

  Content was blocked because it was not signed by a valid security certificate.
  

• Chrome:

  The webpage is not available.
  

Solution:

To correct this problem for Internet Explorer, do the following:

• Internet Explorer 8:

  Click on the message bar and select "Display Blocked Content".

• Internet Explorer 9:

  Click the "Show content" button from the message bar at the bottom of the page. The page refreshes and the added tab link opens successfully.

To correct this problem for Chrome, perform the following steps:

Step 1 - Export Certificate:

1. Open a new tab in Chrome and enter the HTTPS URL.

   A warning message appears, "The site's security certificate is not trusted!"

2. From the address bar, click the lock with the 'X'.

   A pop-up window opens with a Certification Information link.

3. Click the Certificate Information link.

   The Certificate dialog opens.

4. Click the Details tab and then click Copy to File, to save the certificate to your local computer.

   The Certificate Export Wizard dialog opens.

5. Click Next to select the format you want to use to export the file.

   Note: DER encoded binary X.509 (.CER) is selected by default.

6. Click Next to browse to a location where you want to save the certificate.
7. Click Next to complete the Certificate Export Wizard and then click Finish.

The certificate exports successfully.

Step 2 - Import Certificate:

1. Open the Tools Options from Chrome.

   The Options screen opens.

2. Select the Under the Hood option and click Manage Certificates from HTTPS/SSL.

   The Certificates dialog opens.

3. Click Import.

   The Certificate Import Wizard dialog opens.

4. Click Next to browse for the certificate you saved on your local computer.
5. Click Next to open the Certificate Store.

   The Certificate Store dialog opens.

6. Click Browse to open the Select Certificate Store dialog.

   The Select Certificate Store dialog opens.

7. Select Trusted Root Certification Authorities from the file list and click OK.

   The Certificate Store dialog appears.

8. Click Next to complete the Certificate Import Wizard and then click Finish.

   A Security Warning dialog opens stating that you are about to install a certificate.

   Click Yes to agree on the terms.

The certificate imports successfully.