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Valid on Windows operating systems.
Symptom:
CA ARCserve Central Host-Based VM Backup cannot communicate with the CA ARCserve D2D web service on remote nodes.
Solution:
The following table describes reasons why CA ARCserve Central Host-Based VM Backup cannot communicate with the CA ARCserve D2D web service on remote nodes and the corresponding corrective action:
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Cause |
Corrective Action |
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The network was not available or not stable when applying policies. |
Verify that the network is available and stable and then try again. |
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The CA ARCserve D2D computer could not handle the load when the application tried to communicate with the node. |
Verify that the CPU on the remote CA ARCserve D2D node is in a normal state and then try again. |
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The CA ARCserve D2D service on the remote node was not running when applying policies. |
Verify that the CA ARCserve D2D on the remote node is running and then try again. |
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The CA ARCserve D2D service was not communicating properly. |
Restart the CA ARCserve D2D service on the remote node and then try again. |
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