You can use the tree in the left pane of the InfoView window to access the predefined reports installed by the CA SOI installation program. After you display a report, you can view the last instance, schedule, or run the report. Detailed explanations of the reports available (in alphabetical order) are provided in the topics that follow.
Follow these steps:
The following folders and reports display in the right pane:
Note: Detailed descriptions of these reports are provided in the topics that follow.
Provides reports with details related to alert response and closure, ticketed alerts, and the top ten alert sources.
Shows the average of alert, acknowledgement, assignment, and closure time for a selected time period. The chart shows the average time for each operation in minutes. The table lets you open detailed reports for each operation.
Shows the alerts with associated tickets for a selected time period. The chart shows the total number of tickets opened daily. The table displays ticketed alert details and lets you view the associated ticket.
Shows the ten connector sources that generated the most alerts for a selected time period. The chart displays the alert count for each source. The table lets you open detailed reports for each source.
Provides reports with details related to availability, health, quality, and risk. Detailed explanations of these reports are provided in the topics that follow.
Shows the availability for selected services for a selected time period. The chart shows the total time broken into the different states (defined by CA SOI). The table displays the duration and state of individual time segments included in the report time period.
Shows the health for selected services for a specified time period. The chart shows the total time broken into the different states (defined by CA SOI). The table displays the duration and state of individual time segments included in the report time period.
Shows the quality for selected services for a selected time period. The chart shows the total time broken into the different states (defined by CA SOI). The table displays the duration and state of individual time segments included in the report time period.
Shows the risk for selected services for a selected time period. The chart shows the total time broken into the different states (defined by CA SOI). The table displays the duration and state of individual time segments included in the report time period.
Provides reports with the highest down time, highest risk, lowest quality, and degrading CIs:
Displays the ten services with the most risk time.
Displays the ten services with the most low quality time.
Displays the ten services with the most down time.
Displays the ten configuration items (CIs) with the most service down time.
Shows a summary of service SLA compliance for a selected time period. It also contains details about overall SLA outage and outage periods, specific outage periods, and root cause alerts.
Shows a summary of service health and lists outages for a selected time period. This report is also embedded as a sub-report per service in the Top Ten reports related to health.
Displays the ten configuration items (CIs) with the most service down time. This report is also available in the Top Ten Reports folder described later in this procedure.
Note: The report prompt page can take several seconds to generate.
Important! If you see other parameters or panes in the prompt page, then your administrator has not enabled the CA SOI custom prompt pages. Contact your administrator.
Enter the report title in the Report Title field. You can accept, replace, or append the default title.
(Not available for all reports) Select the services to include in the report, and move them to the Selected Services list. Alternatively, select the All check box to include all services in the report. Select SLAs to include when generating the Service SLA Summary report. This pane only appears for reports that require you to specify services or SLAs to include. You can Shift + Click to select a range of services or Ctrl + Click to select individual services.
(Not available for all reports) Select Yes to display the average trend line when generating the selected report. The trend line is a two-period data trend that requires at least three data points to plot the trend line.
Consider the following:
Configure the date range using the following drop-down lists:
Specifies the type of time period on which to report. Select Pre-Defined Time Period and select a time period to use, select Last and select a number of days or hours, or select Specific Date Range and enter a specific start and end date.
Displays selected services completed in the full 24 hours of the previous day from midnight to midnight.
Displays selected services completed in the previous full calendar week from midnight Sunday to midnight Saturday.
Displays selected services completed from midnight this morning until now.
Displays selected services completed from midnight Sunday until now.
Displays selected services completed from midnight of the first day of the month until now.
Displays selected services completed from midnight January 1 until now.
Specifies the time zone to use for the report.
The report generation begins. When it completes, the report opens.
icon to save the report to various formats.
icon to save the report as a PDF.
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