The Top Ten Service Degrading CIs report displays a summary of the top ten CIs which cause service down time (outage and maintenance) for the selected time period.
Note: CIs that cause availability down time for one or more services are included in this report. CIs that generate alerts which do not cause availability down time are not included.
Displays the top ten CIs with greatest total service down time.
Note: The bar colors and gradations in this chart have no significance.
Provides a list of the CIs with highest down time from longest down time to shortest.
Provides the configuration item name.
Provides the configuration item class, which is a service or a specific type of resource such as a CPU or application.
Provides the combined total of all service downtime for that particular configuration item, which may exceed the actual time duration of the report.
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