The Ticketed Alerts report displays, per customer, the alerts with associated tickets for a specified time period. The chart shows the total number of tickets opened daily. The table displays ticketed alert details and lets you view the associated ticket.
Displays the total number of tickets by date that is based on the total number of alerts and the total number of alerts with opened tickets.
Provides information about each ticketed alert.
Indicates the date and time the alert was generated.
Indicates the domain manager containing the CI that triggered the alert.
Indicates the triggered alert message.
Indicates the type of alert: Risk or Quality.
Indicates the CI that triggered the alert.
Indicates the USM type of the CI.
Indicates if the alert has been acknowledged.
Indicates the user or application the ticket is assigned to. If the field is empty, then the ticket has not been assigned.
Indicates the date and time the alert was cleared. If the field is empty, then the alert has not been cleared.
Indicates the ticket identification number. Click the ticket to open the ticket in CA Service Desk.
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