Using Reporting › How to View and Manage Reports › Run and View Reports › Run a Predefined Report on Demand › Service Quality Report

Service Quality Report

The Service Quality report displays the quality for selected services for a selected time period.

Quality Summary for Service

The pie chart represents 100% of the time period for the report and each wedge represents the percentage of time the service was in a particular quality state.

Quality Detail for Service

The table displays the duration and state of individual state time segments included in the report time period.

Service Quality

Specifies the quality state: Operational, Slightly Degraded, Moderately Degraded, Severely Degraded, or Down.

Operational Mode

Indicates either Production or scheduled Maintenance mode.

Start Time Adjusted

Specifies the start time adjusted to the beginning of the report, regardless of the actual start time of the operational mode.

Duration

Specifies the duration of the operational mode, which is one of the following:

• the length of time from Start Time Adjusted to the beginning of the next quality state
• the length of time from the Start Time Adjusted to the end of the report time period
• the length of the report if there is only one quality state

Details

Click the Details link to generate a detailed quality report for the selected operational mode and time period.

Note: Not all quality states have a details link. Typically states of Normal do not have details; also, some states are the result of changes in child services and so the details are not directly linked.