The Service Summary report displays a summary for selected services' health and lists outages with customer information for a selected time period. This report is desirable for generating an overview for a group of services that you are interested in. This report is also embedded as a sub-report per service in the Top Ten reports related to health. Maintenance time is split from down time to avoid confusion between a scheduled maintenance outage and a problem outage.
Consider the following:
Displays a bar chart that shows the service outage by service as a percentage of total outage time in the time range selected. A red bar indicates down time and a brown bar indicates scheduled maintenance. The actual outage time is provided in the Service Outage and Maintenance Details table.
Provides the actual down and maintenance time for the specified services and time range.
Displays the service for which down time and maintenance time are provided. Click the service name to generate a detailed Health report for the service, which is displayed in a new report tab.
Provides the actual down time and the percent of the time.
Provides the actual scheduled maintenance time and the percent of the total time.
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