The Service SLA Summary report displays a summary of selected services SLA compliance for a selected time period. It also contains details about overall SLA outage and outage periods, specific outage periods, and root cause alerts.
Each table in the report is a service and within each service table it is divided by SLA.
Specifies the SLA type: Availability, Health, Quality, or Risk.
Indicates an SLA status of Compliant or Violated for the selected time period.
Indicates the defined SLA name.
Specifies the start time based on the SLA schedule and adjusted by the time zone you selected on the report selection page. CA SOI uses the start time of the SLA schedule that is closest to the starting time of the date and time range you selected for your report, so the report date, time range, and SLA schedule times may not exactly match with your selected report parameters.
Specifies the end time based on the SLA schedule and adjusted by the time zone you selected on the report selection page.
Click the Details link to generate a detail report for the selected SLA Type (Availability, Health, Quality or Risk) and time period.
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