Using Reporting › How to View and Manage Reports › Run and View Reports › Run a Predefined Report on Demand › Service Availability Report

Service Availability Report

The Service Availability report provides the availability for selected services for a selected time period.

Availability Summary for Service

The pie chart represents 100% of the time period for the report and each wedge represents the percentage of time the service was in a particular availability state.

Up Time

Specifies the percentage of total time that the service was available.

Down Time

Specifies the percentage of total time that the service was experiencing an outage.

Unknown Time

Specifies the percentage of time that the service availability was unknown.

Maintenance

Specifies the percentage of time that the service was on down time for maintenance.

Availability Detail for Service

Provides the actual availability time and maintenance time for the specified services.

Availability

Specifies the availability state of either Up (available) or Down (unavailable due to maintenance or outage) and the health state (Normal, Minor, Major, Critical, or Down).

Operational Mode

Indicates either Production or scheduled Maintenance mode.

Start Time Adjusted

Specifies the start time adjusted to the beginning of the report, regardless of the actual start time of the operational mode.

Duration

Specifies the duration of the operational mode, which is one of the following:

• the length of time from Start Time Adjusted to the beginning of the next availability state
• the length of time from the Start Time Adjusted to the end of the report time period
• the length of the report if there is only one availability state

Details

Click the Details link to generate an outage detail report for the selected operational mode and time period.

Note: Not all availability states have a details link. Typically states of Normal do not have details; also, some states are the result of changes in child services and so the details are not directly linked.