Using Reporting › How to View and Manage Reports › Run and View Reports › Run a Predefined Report on Demand › Alert Response and Closure Report

Alert Response and Closure Report

The Alert Response and Closure report shows per customer the average of alert acknowledgment, assignment, and closure times (in minutes) for a selected time period.

Average Times to Acknowledge, Assign and Clear Alerts Chart

Indicates the average time (in minutes) for each operation by date.

Average Times to Acknowledge, Assign and Clear Alerts Table

Indicates the actual average time in minutes for each operation by date.

Average Time to Acknowledge

Indicates the average time to acknowledge alerts over a 24-hour period. Click the minutes to display the Alerts with the Longest Acknowledged Time report.

Average Time to Assign

Indicates the average time to assign alerts over a 24-hour period. Click the minutes to display the Alerts with the Longest Assigned Time report.

Average Time to Clear

Indicates the average time to clear alerts over a 24-hour period. Click the minutes to display the Alerts with the Longest Cleared Time report.