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Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Configure BMC Remedy Integration Components

How to Configure BMC Remedy Integration Components

This section describes how to install and configure the CA Process Automation Remedy connector and CA Remedy Gateway files to integrate CA SOI with BMC Remedy.

To configure the BMC Remedy integration, follow this process:

  1. Start the CA Process Automation Management Console.
  2. Configure the processes for the BMC Remedy integration.
  3. Reinstall the connectors.
  4. Configure the CA SOI CA Process Automation connection.
  5. Configure the SSL connection with CA Process Automation (Configure SSL Connection with CA Process Automation, Configure SSL Connection with CA Process Automation).
  6. Configure the BMC Remedy web services and filters.
  7. Install the SSL certificate for BMC Remedy and mid-tier server.
  8. Configure and Test the BMC Remedy mid-tier server.
  9. Configure and test the BMC Remedy connection.
  10. Configure and test the CA SOI connection.
  11. Test the BMC Remedy integration.
  12. Verify the web context URL link.