Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Configure BMC Remedy Integration Components › Configure CA SOI-CA Process Automation Connection

Configure CA SOI-CA Process Automation Connection

CA SOI connects to CA Process Automation, which in turn connects to BMC Remedy. To connect to CA Process Automation, enter the CA Process Automation server information in the CA SOI Administration UI.

Follow these steps:

1. Click the CA SOI Administration tab on the Dashboard.
2. Click the Administration tab, expand CA Service Operations Insight Manager Configuration and the server name and click Help Desk Configuration.

   The Help Desk Configuration page opens.

3. Select BMC Remedy IT Service Management Suite in the Help Desk Type drop-down list.
4. Enter the CA Process Automation server properties in the ITPAM/ Remedy Gateway Server Details pane, and click Save.
5. Click Test to test the connection.

   The CA Process Automation server information is saved in CA SOI.

Note: If you changed an existing Help Desk Configuration setting, restart the CA SAM Application Manager service for the change to take effect. A change includes a CA Service Desk or a different BMC Remedy server integration.

Configure SSL Connection with CA Process Automation

For CA SOI to communicate with a CA Process Automation server that has been configured to use SSL, you must import a certificate into the CA SOI trust store.

Follow these steps:

1. Copy the itpamcertificate.cer file from the following location on the CA Process Automation server to a directory on your SA Manager server:

   PA_HOME\ITPAM\server\c20\.c20repository
   

2. Make a backup copy of the SOI_HOME\tomcat\conf\ssa.jks file.
3. Run the following command from a command prompt on the SA Manager system:

   "JAVA_HOME\bin\keytool.exe" -v -importcert -storepass password -file DIR\itpamcertificate.cer -keystore "SOI_HOME\tomcat\conf\ssa.jks" -trustcacerts -noprompt
   

   password

   Defines the password for the CA SOI administrator user.

   DIR

   Defines the path to the directory to which you copied the itpamcertificate.cer file.

   The CA Process Automation certificate is imported into CA SOI.

4. Restart the CA SAM Application Server service on the SA Manager.
5. Configure CA Process Automation integration in the Administration UI. Select the SSL check box and use the SSL port number.
6. Click Test.

   A message confirms that the SSL connection was successful.