Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Configure BMC Remedy Integration Components › Configure BMC Remedy Web Services and Filters

Configure BMC Remedy Web Services and Filters

You must install specific CA Process Automation definition files on the BMC Remedy AR System Server for use by the BMC Remedy web services so that the two products can communicate. This procedure requires the files provided on the CA SOI installation media at Disk1\Integrations\ITPAM-Remedy\ITPAM_Server_Files

Follow these steps:

1. Copy all of the files from the CA SOI installation media directory Disk1\Integrations\ITPAM-Remedy\ITPAM_Server_Files into a directory on the BMC Remedy AR System Server, and note the location of the files for future reference.
2. Locate and run ConfigITPAM.bat (for Windows) or ConfiglITPAM.sh (for Linux) on the BMC Remedy system.

   The CA Spectrum Service Assurance / Remedy Integration Kit dialog opens.

3. Click the Configure Paths tab and complete the following fields:

   Installation Directory

   Defines the directory where you copied the BMC Remedy server files.

   JAVA_HOME

   Defines the JAVA_HOME location.

4. Click the Configure IT-PAM tab and complete all fields to connect to the CA Process Automation system.
5. Click Save, then click Test.
6. Select one of the following from the Start menu depending on your BMC Remedy version:
   • Programs, Action Request System, BMC Remedy Administrator
   • Programs, BMC Software, AR System 1, BMC Remedy Developer Studio

   A log in page opens.

7. Enter a valid user name and password and click Login.

   The BMC Remedy Administrator page or Developer Studio page opens.

8. Do one of the following depending on your BMC Remedy version:
   • Versions below 7.6: Expand the folder for the Remedy Mid-Tier server under the Servers node and select Web Services.
   • Version 7.6: Expand the folder for the Remedy Mid-Tier server, expand All Objects, and double-click Web Services.
9. Do one of the following depending on your BMC Remedy version:
   • Versions below 7.6: Select Import Definitions, From Definition File from the Tools menu.
   • Version 7.6: Select File, Import. In the dialog that appears, expand BMC Remedy Developer's Studio, select Object Definitions, and click Next. Select your server and click Next.

   A file selection page opens.

10. Locate and select the file ITPAM_<Remedyversion>_WS.def and click Open. The Remedyversion is HelpDesk if you are using a non-ITIL version of BMC Remedy or ITSM if you are using an ITIL version of BMC Remedy.

    The Import Definitions page opens (versions below 7.6), or the file appears in the Import Objects dialog (version 7.6).

11. Do one of the following depending on your BMC Remedy version:
    • Versions below 7.6: Select Web Services from the Available Objects pane and click Add>>>. After the item moves to the Objects to Import pane, select the Replace Objects on the Destination Server check box and click Import.
    • Version 7.6: Click Next. On the Object Selection pane, select all available objects and click Add. Select the Replace Objects on the Destination Server check box and click Finish.

    The Import complete page opens.

12. Close the Import Definitions window.
13. Repeat Steps 8-12 for the ITPAM_<Remedyversion>_Trigger_Filters.xml file.
14. Select one of the following from the Start menu:
    • Versions below 7.6: Programs, Action Request System, BMC Remedy Mid Tier, Configure ARSYSTEM
    • Version 7.6: Programs, BMC Software, AR System 1, BMC Remedy Mid Tier, Configure Mid Tier on Localhost

    A log in page opens.

15. Enter a valid password and click Login.

    The Remedy Configuration Tool page opens.

16. Select Cache Settings and click Flush Cache.

    The cache is updated, which helps ensure that the CA Process Automation definition files are used.