Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Configure BMC Remedy Integration Components › Verify Web Context URL Link

Verify Web Context URL Link

If your BMC Remedy installation does not use the standard URL, you change it in your CA Process Automation configuration for the ticket links to work properly. This procedure describes how to change the value that the CA Remedy Gateway uses to invoke BMC Remedy web services from within a CA SOI alert.

This procedure is only required if the Web Context URL link in the CA SOI Alert Details tab fails to start BMC Remedy. For more information about testing the link, see Test BMC Remedy Integration (Test BMC Remedy Integration, Test HP Service Manager Integration).

Follow these steps:

1. Start the CA Process Automation Management Console and click ITPAM Client in the upper right.

   The CA Process Automation Client opens.

2. Click Configuration Browser, expand Default Environment in the Browser pane, and double-click Orchestrator.

   The Folders pane opens.

3. Select CA Remedy Gateway.

   The Remedy Gateway integration processes display in the right pane.

4. Double-click CARemedyGatewayProcessWatch.

   The CARemedyGatewayProcessWatch pane displays.

5. Select DS - Configuration Dataset in the Filters pane.

   The Remedy Server Configuration page opens.

6. Select the RemedyITSM or RemedyHelpDesk field, depending on your BMC Remedy version.

   The Remedy Parameters dialog opens.

7. Modify the value in the URI field to reflect the correct URI to access the BMC Remedy web services, and click OK. The default URI format is as follows:

   http://<mid-tierhost>/arsys/services/ARService?server=<arserver>&webService=
   

   The Remedy Parameters dialog closes.

8. Click Apply on the Remedy Server Configuration page.
9. Right-click Gateway Processes Restart All on the left and select Start.

   A pane displays for specifying a start time.

10. Click Finish.

    The process runs.

11. Double-click one of the following options, depending on your BMC Remedy version:
    • Create HelpDesk Incident for non-ITIL BMC Remedy
    • Query Incident to get Entry ID for ITIL BMC Remedy
12. Click Execution Settings on the left pane.

    The Execution Settings pane opens.

13. Select Post-execution code.

    The Post-execution dialog for the process you selected displays.

14. Modify Process.ticketWebURL to reflect the correct URI to access the BMC Remedy web services and click OK.

    The Post-execution dialog closes.

15. Click Apply and close the Properties dialog.
16. Click the Check In icon.

    The Versions page opens.

17. Click OK.

    The process is checked in, and the new BMC Remedy web services URI value is in effect.