As an administrator, you can integrate CA SOI with BMC Remedy through CA Process Automation, the connectors, and the provided gateway files that enable end-to-end integration workflows.
Install a CA Process Automation server with the required third-party components and prerequisites to prepare for help desk integration with BMC Remedy or HP Service Manager. CA Process Automation must reside on a separate server from CA SOI and BMC Remedy or HP Service Manager.
Important! Verify that CA SOI and BMC Remedy is installed before installing CA Process Automation.
This section provides details pertaining to installing CA Process Automation for integrating CA SOI with BMC Remedy. For more detailed information about installing CA Process Automation, see the CA Process Automation Installation Guide that is provided on the bookshelf.
CA Process Automation provides a centralized and structured approach to operations management. CA Process Automation supports a fully integrated development environment and supports client applications. The applications let you schedule, start, and monitor automated processes.
The CA Process Automation Remedy connector, using underlying CA Process Automation technology, links alert data that CA SOI generates to BMC Remedy. You can use the CA Process Automation Remedy connector to perform the following actions:
The installation overviews in this section require the CA Process Automation installation media. Download the installation media from CA Support.
Use this scenario to guide you through the process:
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