Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Configure BMC Remedy Integration Components › Test BMC Remedy Integration

Test BMC Remedy Integration

After you have completed all previous steps, you can test the functionality of the CA Process Automation Remedy connector and configured CA Remedy Gateway files. This procedure describes how to create manually a test BMC Remedy ticket from CA Process Automation to test the configuration.

Note: For more information about using the integration to create incidents in CA SOI, see Using the BMC Remedy Integration (Using the BMC Remedy Integration, Using the HP Service Manager Integration).

Follow these steps:

1. Right-click CreateRemedyTestTicket in the User Requests pane of the CA Process Automation Management Console and select Start Request.

   The Create Ticket page opens on the right.

2. Enter a description for the ticket and click Next.

   The Start Request page opens.

3. Click Finish.

   The process starts and the request displays on the Start Request Instances pane.

4. Click Refresh.

   A State value of Completed indicates a successful BMC Remedy connection and incident creation.

5. Click Default Process Watch in the left pane and click Ended Instances.

   A list of currently ended processes displays in the Ended Instances pane.

6. Right-click the process that has the same start time as when you ran the test process and select Process Dataset.

   A pane opens on the right with a list of parameters.

   If the request failed, scroll to the errorMessage field for an explanation of the request failure.

   Note: One potential reason for failure is if you have customized your BMC Remedy form to add custom fields or make previously optional fields required. You apply these changes in CA Process Automation for the integration to work. For more information, see How to Customize BMC Remedy Ticket Fields with CA SOI Alert Parameters.

7. Scroll to the bottom of the pane.

   The troubleTicket field contains a valid BMC Remedy ticket ID, and the ticketWebURL field contains a URL.

8. Copy the URL into a web browser.

   A BMC Remedy Login page opens.

9. Enter valid credentials and click Log In.

   The created test ticket Incident Request page opens.

If you cannot view the test ticket using the generated URL, see Verify Web Context URL Link.