Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Configure BMC Remedy Integration Components › Reinstall Connectors

Reinstall Connectors

If an icon displays anywhere in the imported CA SOI-BMC Remedy integration processes, the CA Process Automation Remedy connector is not installed correctly. You must reinstall the nonfunctioning connector before continuing the configuration.

Follow these steps:

1. Close the CA Process Automation Client and CA Process Automation Management Console, and stop the CA Process Automation Orchestrator service.
2. Run the CA_ITPAM_Domain program file to start the installation.
3. Perform one of the following actions:
   • Use the Reinstall option on the ITPAM Domain Reinstall/Configure page.
   • When prompted for the connectors to install or update, ensure that the connector corresponding to the icon is unchecked. The CreateRemedyTicket process uses the CA Process Automation Remedy Connector.

   The installation runs and completes.

4. Start and run the installation again and perform the following actions:
   1. Use the Reinstall option on the ITPAM Domain Reinstall/Configure page.
   2. When prompted for the connectors to install or update, ensure that the connector that you unchecked in the last step is now selected.
5. Start the CA Process Automation Orchestrator service.
6. Start the CA Process Automation Management Console.
7. Access the CreateRemedyTicket process as described in Configure Processes for BMC Remedy Integration.
8. Verify that no icons display in the process.

If any icons display after reinstalling connectors, contact Technical Support.