Using Service Builder › Management of Services

Management of Services

The Services tab of the Service Builder page lists all services, arranged in folders hierarchically by category. Each business unit can have its own catalog of services. Alternatively, a business unit can use the catalog of a parent business unit, including the service provider (top-level) business unit.

Using the Service Builder, you can perform the following tasks to manage services:

• Change the business unit
• Basic operations
  • Add a new service
  • Add a new folder
  • Edit a folder or service
  • Delete a folder or service
  • Cancel a service
  • Copy a folder or service
  • Cut and paste a folder or service
• Advanced operations
  • Set service permissions
  • Set featured services
  • Service dependencies
  • Define service dependencies
  • Review and configure service and folder inheritance
  • Define a service
• Other advanced operations
  • Review thresholds for QoS SLAs and set them for request fulfillment reports
  • Use a service as a template

More information:

Add a New Folder

Add a New Service

Availability of a Folder or Service

Cancel a Service

Change the Business Unit

Copy a Folder or Service

Cut and Paste a Folder or Service

Edit a Folder or Service

Set Featured Services

Set Service Permissions