Using Service Builder › Service Builder

Service Builder

As an administrator, you use the Service Builder to create a service catalog to administer and provide access to services. You create and update entries in this catalog.

The service catalog consists of services, organized into a folder structure, available either to all business units or only a specific business unit. Services consist of one or more service option groups for IT services. Examples include hardware, software, new hire onboarding, and reservations for temporary physical or virtual resources. You can optionally specify charges when you design services.

You manage and configure services with the Service Builder according to the following categories:

• Services

  Add, change, and delete service and folders

• Service option groups

  Add, change, and delete the components of the services in the catalog

• Service option elements

  Add, change, and delete the details of these components

• Request SLAs and calendars

  Manage service level agreements for services

• Form Designer

  Create and maintain forms for use with services

• CA CMDB configuration item association

  Associate services with configuration items in CA CMDB

• Configuration

  Manage the Service Builder configuration settings

  Note: For details about setting the Service Builder configuration, see the Implementation Guide. For details about setting the CA CMDB configuration item association, see the Integration Guide.