The following list describes commonly used terms that are associated with CA Process Automation and BMC Remedy:
Note: For more information about the BMC Remedy terms in this list, see the BMC Remedy documentation.
The CA Process Automation Orchestrator is a CA Process Automation server that runs modules, schedules and runs processes, maintains state information, and manages authentication. Because one CA Process Automation server is required to integrate with BMC Remedy, the terms CA Process Automation Orchestrator and CA Process Automation server refer to the same server in these procedures.
Note: For more information about CA Process Automation architecture and terminology, see the CA Process Automation Installation Guide. This guide is provided on the CA SOI bookshelf.
A Remedy incident is an event-tracking mechanism in BMC Remedy. An incident describes a Help Desk Case opened with the Case Type of Incident, which is used for any abnormal service-operational event. When used in the context of the CA Process Automation Remedy connector, an incident refers to the Help Desk Case opened for a CA SOI alert.
Within CA SOI, a Trouble Ticket ID value tracks the BMC Remedy incident that is created for an alert. Therefore, the terms incident and ticket can be used interchangeably.
The Remedy Administrator Tool is a program that is used to make administrative changes to BMC Remedy.
The Remedy Mid-Tier Configuration Tool is a program that is used to view and configure BMC Remedy Mid-Tier system settings.
The Remedy User Tool is a program that is used with BMC Remedy to make the user level changes on how the product functions.
Refers to the ITIL version of BMC Remedy.
Refers to the non-ITIL version of BMC Remedy.
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