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Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › Integration Architecture

Integration Architecture

Implementing the integration between CA SOI and BMC Remedy configures communication among CA SOI, CA Process Automation, and BMC Remedy. Each product has its own server and interfaces. The following diagram shows the communication that is required between the products, including protocols and port information:

This diagram shows how the CA IT PAM Orchestrator communicates with BMC Remedy and sends the Remedy information to CA Spectrum SA components.

Note: This diagram assumes that the BMC Remedy AR System Server is on the same system as the Mid-Tier Server. The AR System Server can also reside on a separate system.

This section describes the installation requirements for configuring the integration, firewall considerations for enabling communication among the servers, and recommended configuration information.