The following list describes the components that are required for the integration between CA SOI and BMC Remedy. The list also provides information about where to find these components and where to install or implement the components.
Provides required third-party components, the CA Process Automation product, and CA Process Automation documentation. Install CA Process Automation on a separate server.
Provides CA EEM for all supported platforms. CA EEM is required if you want to use it to authenticate CA Process Automation users. You can find the CA EEM installer on disk 2 of the CA Process Automation installation media. However, we recommend using the existing CA EEM server that is used with CA SOI for CA Process Automation authentication.
Provides CA Process Automation-specific definitions for CA EEM. Find this file on disk 2 of the CA Process Automation installation media. This file belongs where CA EEM is installed.
Provides the CA Remedy Gateway, which is the set of CA SOI process definitions for CA Process Automation. Find this directory on the CA SOI installation media at Disk1\Integrations\ITPAM-Remedy. The files in this directory belong on the CA Process Automation server, or the location where the CA Process Automation JNLP Client runs.
Provides web services definitions and other configuration information for BMC Remedy. Find this directory on the CA SOI installation media at Disk1\Integrations\ITPAM-Remedy. The files in this directory belong on the BMC Remedy AR System Server or the location where the BMC Remedy Administrator runs.
Provides the tool to install an SSL certificate for the Remedy Mid-Tier Server on CA Process Automation. Find this file on the CA SOI installation media at Disk1\Integrations\ITPAM-Remedy\Supporting Remedy Mid-Tier on SSL. This file belongs on the CA Process Automation server.
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