Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › Software Requirements

Software Requirements

You must have the following product versions for the BMC Remedy integration to work properly:

• CA Process Automation r3.1, r4.0, or r4.1

  Note: CA Process Automation r2.1, r2.2, r2.2 SP1, and r3.0 are no longer supported with this integration and CA SOI r3.2. You can attempt to use these versions. If the integration fails, upgrade CA Process Automation to r3.1, r4.0, or r4.1.

  CA Process Automation r3.1, r4.0, or r4.1 integrations with BMC Remedy are supported using either of the following configurations:

  CA Process Automation Player

  Provides the CA Process Automation product with predefined workflows.

  Full CA Process Automation product

  Provides full product functionality, including the ability to define custom workflows. A full product license is required to integrate with CA Process Automation for escalation action workflows.

• CA Catalyst Connector for BMC Atrium/Remedy, which is available on CA Support.
• CA SOI r3.1
• BMC Remedy AR System 6.3, 7.0.x, 7.1, 7.6, 7.6.4, or r8.0 with ITIL or non-ITIL based HelpDesk

  The HPD:HelpDesk form is required for non-ITIL based Remedy, and the HPD:IncidentInterface_Create form is required for the ITIL-based Remedy versions. View your BMC Remedy Administrator interface to find this form.