Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › Installation Requirements

Installation Requirements

Integrating CA SOI and BMC Remedy through CA Process Automation requires the installation of the following products on separate servers:

CA SOI

Install CA SOI according to the instructions.

BMC Remedy Mid-Tier Server and AR System Server

Install these BMC Remedy components on a separate system from CA SOI or CA Process Automation. The AR System Server and Mid-Tier Server can reside together on the same or on separate systems. Perform configuration steps in BMC Remedy after installation to enable integration with CA Process Automation. If you use custom fields on your BMC Remedy form, additional configuration is required to support these fields. For more information about installing BMC Remedy, see the BMC Remedy documentation.

Note: For more information about configuring BMC Remedy to integrate with CA Process Automation, see Configure BMC Remedy Web Services and Filters. For more information about configuring custom fields, see How to Customize BMC Remedy Ticket Fields with CA SOI Alert Parameters.

Important! CA SOI and BMC Remedy must be installed before installing CA Process Automation.

CA Process Automation

Install CA Process Automation on a separate, dedicated, physical, or virtual server. Installing CA Process Automation on the same server as CA SOI or BMC Remedy is not recommended.

CA Process Automation is the core component for processing and synchronizing events between CA SOI and BMC Remedy. CA Process Automation provides support for scalability of up to hundreds of alerts at a time using a dedicated CA Process Automation system. Install the CA Process Automation Remedy connector with CA Process Automation.

Note: For more information about CA Process Automation system requirements, see the CA Process Automation documentation. The documentation is provided on the CA SOI bookshelf.

CA EEM

Use the CA EEM server for use with CA SOI to provide authentication and authorization for CA Process Automation. You can install a dedicated CA EEM on a separate server or on the same server as CA Process Automation. However, we recommend sharing the CA EEM version that is already installed with CA SOI.