Integrating with Other Products › Integrating CA Service Desk Manager with SAP Solution Manager › How to Configure SAP Solution Manager

How to Configure SAP Solution Manager

Important! The screen captures displayed throughout this integration are based on the releases of SAP Solution Manager and CA Service Desk Manager at the time of publication. These screen captures may differ from your SAP environment.

The following steps summarize how to configure SAP Solution Manager after you install the CASD Connector and activate the BC sets:

1. Verify that the APPL_SOAP_MANAGEMENT and WSDL services are active.
2. Create the RFC User ID that executes SAP Solution Manager services for CA Service Desk Manager.
3. Configure the inbound /CASD/CA_SD_WS web service that maintains the inbound web service for CA Service Desk Manager.

   Activate the /CASD/CA_SD_WS web service to connect CA Service Desk Manager and SAP Solution Manager.

4. Test the web service using Web Services (WS) Navigator to verify that it operates properly.
5. Configure the Outbound Client proxy to create the logical port and generate an RFC destination.

   Configure the RFC Destination so that SAP Solution Manager can direct the outbound call to CA Service Desk Manager successfully.

6. Configure the Connection from SAP Solution Manager to CA Service Desk Manager so that you can configure CA Service Desk Manager for the integration.

   Change the Default CA Service Desk Manager Category for SAP Initiated Incidents so that incidents in SAP Solution Manager and CA Service Desk Manager synchronize successfully.