Managing Business Units and Accounts › How to Configure Common Tenant Administration

How to Configure Common Tenant Administration

Common tenant administration enables you to use a single administration tool to create and maintain business units (tenants) for multiple products, including CA Service Catalog, simultaneously. Common tenant administration is also named multi-tenant administration. To configure CA Service Catalog to use common tenant administration, follow this process:

Important! This topic applies only if your organization has CA Service Desk Manager installed; this topic does not apply to CA Service Desk Manager releases earlier than r12.5.

1. Meet the prerequisites.
2. Configure the tenancy settings in CA Service Desk Manager to support the integration with CA Service Catalog.

   Important! CA Service Catalog requires a tenant of type Service Provider in CA Service Desk Manager, as a prerequisite for completing this process and its related procedures!

3. Create the common tenant mapping file.

   In this file, you map tenants between CA Service Catalog and CA Service Desk Manager, so that both products use the same tenant structure.

4. Prepare to run the common tenant merge utility.

   This utility uses the information in the common tenant mapping file to create a shared tenant structure between CA Service Catalog and CA Service Desk Manager.

5. Run the common tenant merge utility.
6. Set the configuration variables for common tenant administration.
7. As needed, manage the common tenants, primarily using CA Service Desk Manager.
8. Optionally implement a common terms of use agreement for common tenants.
9. Note the effects of common multi-tenancy on business unit functions.