Managing Business Units and Accounts › How to Configure Common Tenant Administration › Prerequisites

Prerequisites

To enable common multi-tenant administration, meet the following prerequisites:

• Verify that CA Service Desk Manager r12.5 or Release 12.6 is installed; the CA Service Desk Manager release cannot be earlier than r12.5
• Verify that CA Service Catalog is installed
• Verify that CA Service Catalog and CA Service Desk Manager share the same MDB; for details, see your CA MDB documentation

Configure the Tenancy Settings

When you configure common tenant administration, a required task is configuring the tenancy settings in CA Service Desk Manager to support the integration with CA Service Catalog.

To configure the tenancy settings in CA Service Desk Manager to support the integration with CA Service Catalog

1. Log in to CA Service Desk Manager as ServiceDesk(administrator).
2. Click Administration, Option Manager, Multi Tenancy.
3. Verify that the multi-tenancy option is on.
4. Verify that the multi-tenancy depth is 10.
5. Click Administration, Security and Role Management, Tenants
6. Click Create New to create a tenant, if no tenant of type Service Provider exists. Enter a meaningful name for the new tenant.
7. Verify that Service Provider Checked is on and Subtenants Allowed is on.

   Important! CA Service Catalog requires a tenant of type Service Provider in CA Service Desk Manager, as a prerequisite for completing this process and its related procedures!

You have configured the tenancy settings in CA Service Desk Manager to support the integration with CA Service Catalog.