Managing Business Units and Accounts › How to Configure Common Tenant Administration › Prepare to Run the Common Tenant Merge Utility

Prepare to Run the Common Tenant Merge Utility

When you configure common tenant administration, a required task is preparing to run the common tenant merge utility.

To prepare to run the common tenant merge utility

1. Collect the following information and have it ready when you run the utility:
   • The name of the common tenant mapping; the default name is merge-tenant.conf
   • The location of the common tenant mapping file; the default location is USM_HOME
   • The password for any administrator with the Service Provider role in CA Service Catalog. An example is the default user named spadmin.

     If running the utility creates tenants in CA Service Desk Manager, you enter this password.

2. Shut down CA Service Desk Manager and CA Service Catalog.
3. Stop these CA Service Catalog services on the computer where the MDB is installed: CA Service Accounting, CA Service Catalog, and CA Service Fulfillment (if used). Use the Windows Control Panel to stop the services.
4. Verify that the common tenant mapping file is complete, and verify its location.

You have prepared to run the common tenant merge utility.