Managing Business Units and Accounts › How to Configure Common Tenant Administration › How to Implement Common Terms of Use Agreement

How to Implement Common Terms of Use Agreement

As part of configuring CA Service Catalog to use common tenant administration, you can optionally implement a common terms of use agreement for CA Service Catalog and CA Service Desk Manager. Doing so helps enforce a consistent login policy for all common tenants in both products. CA Service Desk Manager administrators create and maintain this agreement in CA Service Desk Manager. CA Service Catalog administrators configure CA Service Catalog to adopt this agreement. The effect on users attempting to log in to CA Service Catalog depends on the terms of use agreement settings in CA Service Desk Manager.

To configure CA Service Catalog to implement the terms of use agreement settings in CA Service Desk Manager, follow this process.

Note: For details about configuring terms of use agreement in CA Service Desk Manager, see the CA Service Desk Manager documentation.

1. In CA Service Catalog, select Administration, Configuration, System Information.
2. Specify Yes for the setting named Terms Of Usage Prompt Enabled.

   Note: If you specify No, then users attempting to log in to CA Service Catalog are not prompted to accept the terms of use agreement, regardless of the CA Service Desk Manager setting.

3. Review the effect of the CA Service Desk Manager setting on users logging in to CA Service Catalog.

   The effect depends on the terms of use agreement configured for the common tenant in CA Service Desk Manager, as follows:

   • If the common tenant has an active, defined (not empty) terms of use agreement, prompt the user to accept it at every login.
   • If the common tenant has no terms of use agreement defined, or if the agreement is inactive, do the following: Review the parent hierarchy of the tenant, and do the following:
     • If the nearest parent has active but empty terms of use agreement defined, then do not prompt the user with any terms of use agreement. Otherwise, prompt the user to accept the terms of use agreement of the nearest parent tenant that has an active terms of use agreement defined.
     • If no parent tenant has an active, specified terms of use, do not prompt the user with any terms of use.
   • If the common tenant has an active terms of use agreement defined but is configured to suppress it, then do not prompt the user to accept it.

   If users attempting to log in to CA Service Catalog receive the prompt to accept the terms of use agreement but do not accept it, they cannot access CA Service Catalog.

4. Verify that the CA Service Desk Manager setting meets the needs of your organization. If necessary, see the CA Service Desk Manager administrator or documentation for assistance to update the CA Service Desk Manager setting.