Managing Business Units and Accounts › How to Configure Common Tenant Administration › How to Manage Common Tenants

How to Manage Common Tenants

When common tenant administration, is enabled, all tenants are common tenants; they exist in CA Service Catalog and also exist in CA Service Desk Manager. You can manage these tenants using CA Service Desk Manager, but not CA Service Catalog. Here, managing means adding or deleting tenants, or editing their common attributes. In CA Service Catalog, you can view tenants and all their attributes, but you can edit only the CA Service Catalog-specific attributes. To manage common tenants, follow this process:

1. In CA Service Desk Manager, do the following:
   • Create one or more new tenants, as needed.
   • Make inactive any tenants that you no longer want to use, if applicable.
   • Edit the common attributes, such as name, description, contact, location, inactive, and so forth.
   • Verify the CA Service Desk Manager and CA Service Catalog tenant and business unit settings. Update these settings, if necessary. These settings enable the tenant mapping between the products.

   Note: To begin some of these tasks, select Administration, Security and Role Management, Tenants, Start. For instructions to perform these tasks, see the CA Service Desk Manager documentation.

2. In CA Service Catalog, view the business units by clicking Administration, Business Unit, and do the following:
   • Verify that any new business units (tenants) that you created in CA Service Desk Manager are visible in CA Service Catalog.
   • Verify that any business units that you made inactive in CA Service Desk Manager are no longer visible in CA Service Catalog.
   • Verify that you cannot add or delete business units or edit their primary attributes in CA Service Catalog.
3. Note the effects of common multi-tenancy on business unit functions.

You have managed the common tenants.

Tenant and Business Unit Settings

Verify the CA Service Desk Manager tenant and CA Service Catalog business unit settings; these settings enable the tenant mapping between the products.