A new configuration item appears on the Administration, Configuration page. The name of this item is Common Multi-Tenant Administration. Its default setting is No.
When you set this option to Yes, the following changes occur:
The common attributes of the tenant between CA Service Catalog and CA Service Desk Manager, become read-only from CA Service Catalog. You can edit these common fields in CA Service Desk Manager only:
The Business Unit Name and Description in the General Information section
All fields in the Primary Contact Information section
All fields in the Location Information section
You can edit the CA Service Catalog-specific attributes in CA Service Catalog. These attributes include the following fields:
Federal Tax Payer ID, State Tax Payer ID, Tax Region
Timezone, Currency Name, Date Format, Time Format
Decimal Symbol, Opened Date, Email, Web Site
The options to add, delete, edit, cut, and paste tenants are disabled.
A message appears on the Administration, Business Units page explaining why these functions are disabled.
If you implement a common terms of use agreement, then the terms of use settings in CA Service Desk Manager govern the attempts of users to log in to CA Service Catalog.
