Managing Business Units and Accounts › How to Configure Common Tenant Administration › Set Configuration Variables

Set Configuration Variables

When you configure common tenant administration, setting the related configuration variables is a required task.

Follow these steps:

1. Log in to CA Service Catalog as a user with the Service Delivery Administrator role.
2. Click Administration, Configuration, System Information.
3. Verify that the value of the option named Common Tenant Data Synchronized is Yes.

   Note: This value is read-only. A value of No indicates that a discrepancy exists between the tenant structures of CA Service Desk Manager and CA Service Catalog. If this value is No, verify the accuracy of the common tenant mapping file and run the common tenant merge utility again.

4. Set the value of the option named Common Multi-tenant Administration Enabled to Yes.

   When this setting is Yes, common multi-tenant administration is enabled for CA Service Catalog, through CA Service Desk Manager.

   Note: These settings are described in detail in the Implementation Guide.

You have set the configuration variables for common tenant administration.