This section provides some troubleshooting tips for problems that are revealed by prerequisite tests. Prerequisite tests can generate warnings or failure notices. If you receive a warning, you can correct the problem immediately or after the installation or upgrade software runs. Failures must be corrected before you can continue. Most of the troubleshooting topics are for prerequisite failures.
Note: Many prerequisite tests rely on general indicators to identify problem areas. Passing a prerequisite test is not a guarantee that everything is configured properly. It is important to meet all of the server requirements, verify that supported versions of the required software are installed and complete all of the configuration tasks.
The following prerequisite tests are run:
|
Test |
Description |
Warning or Upgrade/Install Failure |
Server |
|---|---|---|---|
|
Browser |
Checks the Registry for a browser. Verify that a supported browser version is installed. |
Warning |
Standalone |
|
CA Network Flow Analysis (Invalid Version) |
Verifies that the server has a version of CA Network Flow Analysis that is supported for the upgrade. |
Failure |
All servers |
|
Console Tool |
Verifies that the Console tool has run successfully before the Harvester portion of the upgrade begins. |
Failure |
Standalone |
|
DEP |
Verifies that the winmgt service is running. Configure DEP as described in this guide. |
Warning |
Standalone |
|
FIPS Algorithm Policy |
Verifies that the FIPS Algorithm policy is not enabled. |
Verify automatic fix or Failure |
Standalone |
|
Flash Player |
Checks the Registry for any version of Adobe Flash Player. |
Warning |
Standalone |
|
IIS Installed |
Verifies that the wcsvc service is running. Install and configure IIS as described in this guide. |
Warning |
Standalone |
|
IIS Version |
Checks the Registry for IIS version 7.0. |
Warning |
Standalone |
|
Java Version |
Verifies that the supported version of the Java Runtime Engine is installed. |
Failure |
All servers |
|
.NET 3.5 Version |
Checks for .NET version 3.5 SP1. If .NET version 3.5 is found, turns on SP1. |
Failure |
Standalone |
|
.NET 4.0 Version |
Verifies that .NET version 4.0 is not installed. |
Failure |
Standalone |
|
Service Control command |
Verifies that the Windows System32 directory contains the sc.exe file. |
Failure |
Standalone |
|
SNMP |
Verifies that the snmp service is running and the process ID is present. Configure SNMP on Windows servers and Linux servers. |
Warning |
Standalone |
|
Windows 2003 Detected |
Verifies that the server is running Windows Server 2008, not Windows Server 2003. |
Failure |
Standalone |
This section contains the following topics:
Console Table Tool Check Warning
FIPS Algorithm Policy Is Enabled
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