ISO 20000 Predefined Content Guide › Package Entities

Package Entities

The CA Business Service Insight ISO 20000 predefined content package includes:

• Data Acquisition entities
• Service Level Templates
• Business Logic Modules
• Service Domains

This section contains the following topics:

Data Acquisition Entities

Service Level Template Entities

Business Logic Module Entities

Service Domain Entities

Creating Contract Metrics from ISO 20000 Metrics