ISO 20000 Predefined Content Guide › Package Entities › Business Logic Module Entities

Business Logic Module Entities

The business logic module entities supplied with the CA Business Service Insight ISO 20000 predefined content package are:

• ISO20K_Basic_Average - Modules that contain logic to calculate the average values in incoming data.
• ISO20K_WEIGHTED_CALCULATIONS - Modules that contain logic to calculate the average values in incoming data.
• ISO20K_MTx - Modules that contain logic for handling outages in availability.
• ISO20K_SLA_GENERIC_MODULE - Generic Modules for ticketing calculation.