ISO 20000 Predefined Content Guide › Package Entities › Data Acquisition Entities

Data Acquisition Entities

The data acquisition entities supplied with the CA Business Service Insight ISO 20000 predefined content package are:

• Adapters
  • ISO20K_SDM_ADPTER - A ticket data source adapter that is used for integration with CA Service Desk and Nimsoft Service Desk.
  • ISO20K_SOI_ADPTER - An availability data source type adapter that is used for integration with CA Service Operation Insight.
• Event Types
  • CA Business Service Insight event types which are used to define the data structure in CA Business Service Insight.

    Note: Only template events are part of the PDC; event types to be used by the metrics are created by translation scripts.

  • SDM event types:

    Note: These event types do not exist until they are created by the translation script. Actual event type names include a prefix and suffix such as ISO20K_SDM_ALL_Change_EVENT.

    Change

    Incident

    Problem

    Release

    Request – Used for NimSoft and CA service desk

    Task

  • SOI event types:

    Availability

    Quality

    Risk

• Translation Scripts
  • SDM translation scripts:

    Event Translation scripts that create the specific events from the template.

    Resource Translation scripts that create resource, contract parties, and services for the incoming events.

  • SOI translation scripts:

    Event Translation scripts that create the specific events from the template.

    Resource Translation scripts that create resource, contract parties, and services for the incoming events.

• Translation Tables
  • ISO20K_SLA_EVENTS - Used for Event Translation.
  • ISO20K_SLA_RESOURCE_SERVICE - Used to map resources, contract parties and services in the input data to CA Business Service Insight entities.
  • ISO20K_SOI_AVAIL_RESOURCE - Used to map resources, contract parties and services in the input data to BSI entities
  • ISO20K_SOI_EVENT_TABLE - Used for Event Translation
  • ISO20K_SOI_MEASURE_RESOURCE