ISO 20000 Predefined Content Guide › Loading the Predefined Content Package

Loading the Predefined Content Package

Loading the ISO 20000 predefined content package into CA Business Service Insight is a two step operation:

1. Load the content.
   1. Download the ISO 20000 predefined content package from the CA Support site.
   2. Run the following command on the Web server (this command loads the content):

      Note: Avoid spaces in the PDC folder path:

               c:\inetpub\wwwroot\Oblicore\bin\PDCContentLoader.exe -p c:\PDC
      

      • In the example command above, replace c:\inetpub\wwwroot with your actual IIS installation folder
      • In the example command above, replace c:\PDC with the actual directory that the predefined content was extracted to.
2. Perform initial configuration.
   1. Turn on the following two Windows services
      • Oblicore – AdaptersListener
      • Oblicore - ScriptHost
   2. Configure the adapter address and port (refer to the CA Business Service Insight Online Help User Guide in the section: Design, Data Acquisition, Adapters and the references within for specific configuration information).
   3. Run the adapter.