The service domain entities supplied with the CA Business Service Insight ISO 20000 predefined content package are:
ISO20000 Change Management
ISO20000 Incident Management
ISO20000 Problem Management
ISO20000 Release Management
ISO20000 Request Management
ISO20000 Task Management
ISO20000 Service Continuity and Availability Management
|
Copyright © 2012 CA.
All rights reserved.
|
|