ISO 20000 Predefined Content Guide › Package Entities › Service Domain Entities

Service Domain Entities

The service domain entities supplied with the CA Business Service Insight ISO 20000 predefined content package are:

• Ticketing

  ISO20000 Change Management

  ISO20000 Incident Management

  ISO20000 Problem Management

  ISO20000 Release Management

  ISO20000 Request Management

  ISO20000 Task Management

• Availability (SOI)

  ISO20000 Service Continuity and Availability Management