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ISO 20000 Predefined Content Guide › Package Entities › Creating Contract Metrics from ISO 20000 Metrics

Creating Contract Metrics from ISO 20000 Metrics

The metrics in the ISO 20000 predefined content package are available to be used in the creation of new contracts. This simplifies the contract creation process tremendously.

To create contract metric from the ISO 20000 metrics:

  1. Go to the Contracts page and create a new contract using a service level template.
  2. Customize the metric as per your requirements by editing the Parameters and target values.
  3. Commit the contract (refer to the section: Service Level Management, Contracts, Commit Contracts in the CA Business Service Insight User Guide for specific instructions and information regarding committing a contract).