ISO 20000 Predefined Content Guide › Package Entities › Service Level Template Entities

Service Level Template Entities

The service level template entities supplied with the CA Business Service Insight ISO 20000 predefined content package are:

• Control Process:

  ISO 20000 Change Management

  ISO 20000 Request Management

  ISO 20000 Task Management

• Release Processes

  ISO 20000 Release Management

• Resolution Processes

  ISO 20000 Incident Management

  ISO 20000 Problem Management

• Service Delivery Processes

  ISO20000 Service Continuity and Availability Management