Change events are listed on the Change Events page of the Home, Messages tab. The Catalog system generates change events automatically when either the system or users (especially administrators) perform significant actions. For example, if you add a user or edit a user, your action appears as a change event message on the Change Events page.
Alerts are listed on the Alerts page of the Home, Messages tab. Typically, an alert is issued when a system action fails or a user action fails. Thus, alerts represent failed change events. The Alerts page lists failed events issued by the Scheduler, Catalog Component, Invoice Engine, and other components of CA Service Catalog. For example, failed actions and alerts can result from an administrator specifying an incorrect email address when creating a user. In such cases, actions that use the email address can fail: An attempt by a request manager to perform email-based approval of a request from that user can fail, resulting in the "REQEMAILACTION_FAILED" alert.
Administrators can use the following functions on the Messages menu to manage messages and alerts:
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