Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with Harvest › How to Install and Configure Harvest on Windows and Service Desk on UNIX › Step 1: How to Install and Configure the Files

Step 1: How to Install and Configure the Files

Perform the following procedures to install and configure the connector's files:

1. Extract the connector's files.
2. Create a Windows system environment variable on the Harvest‑Windows server.
3. Update the system profile.
4. Set the environment variables.
5. Restart the Service Desk daemons.
6. Delete the hid.dfo file.
7. Create the key file.
8. Add entries to the key file.
9. Customize the bso.xml file.